FAQ

At YC Belleza, we are committed to providing you with a seamless and efficient shopping experience, right from the moment you place your order to the moment your carefully selected health and beauty products arrive at your doorstep. Our shipping process is designed to ensure the safe and timely delivery of your items, so you can start enjoying the benefits of your purchases as soon as possible.

Order Processing

Once you've placed your order, our dedicated team immediately begins the order processing and packing process. We aim to have your order processed and ready for shipping within 3 business days. You'll receive an email notification with tracking information as soon as your order is on…
Welcome to our Frequently Asked Questions (FAQs) section. Here, we've compiled answers to some of the most common queries you might have about shopping with YC Belleza. If you can't find the information you're looking for here, please feel free to contact our customer support team for further assistance.

1. How can I place an order on YC Belleza?
Placing an order with us is simple. Just browse our website, select the products you want, and add them to your cart. Proceed to checkout, where you'll provide your shipping and payment information. Once your order is confirmed, you'll receive an email notification.

2. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, as well as PayPal. Your payment information is secure and encrypted to ensure your privacy.

3. How do I track my order?
After your order is shipped, we'll send you a tracking number via email. You can use this tracking number on our website to get real-time updates on the status and location of your shipment.

4. Do you offer international shipping?
Yes, we do offer international shipping to many countries. Shipping times and costs may vary based on your location. Please refer to our Shipping Information page for more details.

5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not, you can return most products within 30 days of receiving them. Please refer to our Returns and Refunds Policy for detailed information on the return process.

6. Are your products cruelty-free and vegan?
We prioritize ethical and responsible sourcing. Many of our products are cruelty-free and vegan, but please check the product descriptions for specific details.

7. Can I cancel my order after it's been placed?
We process orders quickly, but if you need to cancel, please contact our customer support as soon as possible. We'll do our best to assist you.

8. Are your products safe for sensitive skin?
We offer a range of products suitable for various skin types. However, we recommend checking the product descriptions and ingredients list to ensure they are suitable for your specific needs.

9. How do I contact customer support?
You can reach our customer support team through our email contact@ycbelleza.com and our customer service hotline (786) 698-1162. We're here to assist you with any questions, concerns, or inquiries you may have.

10. Can I subscribe to your newsletter for updates?
Absolutely! Stay updated on the latest trends, promotions, and product launches by subscribing to our newsletter. You can do so on our website's homepage.

11. Do you offer gift-wrapping services?
Currently, we do not offer gift-wrapping services. However, our products are packaged carefully to ensure they arrive in pristine condition.

12. What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer support team immediately, and we'll work to resolve the issue promptly.

Thank you for considering YC Belleza for your health and beauty needs. If you have any more questions or need assistance, don't hesitate to reach out. We're here to make your shopping experience exceptional.

Warm regards,
TheYC Belleza Team